Digital Foundational Services Lead - Remote

Job Description

The Digital Foundational Services (DFS) Lead works across the GAHM IT organization to provide enabling services and support to ensure effective service delivery to the business and that enable innovation. Key areas of focus that the DFS Lead will manage include operations, risk & compliance management, lifecycle management including technical debt management, modernization and resiliency, threat detection and cybersecurity, architecture and core Operational Technology (OT) infrastructure at the site level.

The DFS Lead is responsible for ensuring all of these enabling functions are set up to support the different Digital Manufacturing Operations (DMO) and Value Teams (Manufacturing, Quality & Supply Chain) as required to enhance the overall effectiveness of the service provided to the business. There will be a specific focus on providing subject matter expertise and ensuring best practice approaches, tools and techniques are used consistently across product lines and the GAHM IT organization more broadly.

This leader will be highly aware of current technological best practices across the bio-pharmaceutical industry and will work with other leaders across our IT and GAHM organizations to design, implement and support best-in-class platforms that will accelerate our digital transformation across our manufacturing, quality management, and supply chain areas.

Key Responsibilities

• Partners with the DMO and Value Team Leads and the broader GAHM IT and global IT organizations to develop the Enablement Team's strategy, roadmap, and associated business value
• Develops best practice approaches to the key enabling functions (operations, risk & compliance management, lifecycle management including technical debt management, modernization and resiliency, threat detection and cybersecurity, architecture and core OT infrastructure at the site level) and ensures consistent excellence in service is provided to the rest of the GAHM IT organization
• Allocates team members across product lines and sites to execute on high value opportunities/business outcomes as per the requirements of the DMO and Value Teams, to ensure successful delivery of product line capabilities which deliver and maximize on business value realized from all investments
• Creates & maintains IT operations and lifecycle management plans for infrastructure, application, and automation components, including support of manufacturing and lab operations, to keep our digital solutions and platforms stable, compliant, secure and predictable, and demonstrates continuous improvement in the associated operational metrics, capabilities and processes
• Leads our modernization and resiliency program to reduce our technical debt
• Creates & maintains IT risk and compliance plans for GAHM IT organization to increase and solidify cyber security posture
• Collaborates closely with IT security to define appropriate protections and security for the OT layer at the site level
• Owns all site manufacturing critical infrastructure (OT layer) globally
• Serves as a digital innovation thought leader in digital solutions, data and analytics, with cloud and data platform enablement
• Understands and predicts emerging technology, service and functionality trends as well as comprehends business adoption of emerging service and business model
• Develops and maintains strong relationships with leadership and stakeholders to achieve key objectives and deliverables through building relationships and credibility within the organization
• Collaborates with DMO and value team leads in proof-of-concept development and piloting technical and operational solutions. Manages deployment projects and provides technical expertise in resolving challenging technical problems
• Works cross-functionally, including with enterprise functions, to deliver digital capabilities, drive adoptions, and achieve key performance objectives and strategic goals. Leverages insights / resources from digital Manufacturing Division as appropriate and ensures a close working relationship
• Adopts a 'continuous improvement' mindset and approach to ensure the enablement functions continue to evolve with the needs of the GAHM IT organization
• Motivates our teams to strive for agility, excellence, and compliance in everything we do and demonstrates our organizational commitment to Safety First and Quality Always through each leader's own personal actions and behaviours
• Develops a visible and authentic external presence, and strong internal networks, to recruit highly skilled and diverse talent, stay current with industry trends, and establish effective vendor partnerships. Maintains a focus on their own personal development and regularly updating skillsets through a commitment to life-long learning
• Promotes leadership, career development and continuous upskilling of talent to build incredible, diverse teams and the ecosystem to empower them
• Ability to travel: 25%

Qualifications, Skills & Experience

• Bachelor's degree or equivalent in Information Technology/Science or a computer related field, MS or MBA preferred or equivalent experience attained through industry
• 7-10 years of technology product management and/or IT leadership with experience in a Manufacturing and Supply Chain domain, prior experience in Life Sciences and several years of experience with a significant P&L responsibility (of up to $25m)
• Demonstrated superior management skills as well as communication skills that emphasize collaboration in a matrixed organization and ability to align the organization on complex decisions
• Experience with digital technologies such as artificial intelligence, IoT, data analytics, automation, as well as cross-discipline in Application Development, Business Intelligence, Analytics, Support, Engineering, and Architecture
• Ability to synthesize and solution design information, architectural principles, available technologies, third-party products, and industry standards to formulate a system architecture that meets business requirements and can be delivered within the desired timeframe
• Extensive knowledge of the broad spectrum of quality specific digital/technology areas, including technology trends, forthcoming industry standards, new products, and the latest solution development techniques; ability to leverage this knowledge to formulate technical solution strategy
• Has strong business knowledge and ability to connect business strategy with IT / OT, aligning the organization on complex technical challenges
• Experience in product and people management (e.g., in an organizational unit with 10+ team members)
• Strong quantitative skills and the ability to use data and metrics to inform decisions and drive continuous improvement
• Experience in business case creation and articulation and communicating and influencing senior stakeholders up to and including C-Suite. Builds a strong network for sharing expertise and to the enterprise digital strategy.
• Knowledge of Agile with previous experience working in an Agile product model in a matrix organization, using lean manufacturing principles to drive teams which execute consistently, rapidly, and effectively
• Experience building, motivating, and developing highly capable diverse international teams; championing and maintaining a respectful, inclusive professional culture where all are equally able to succeed as their natural, authentic selves
• Ability to travel: 25%

TOP SKILLS: QUALITY ASSURANCE > GOVERNANCE, RISK & COMPLIANCE > BUSINESS INTELLIGENCE > SOLUTIONS ARCHITECTURE > IT INFRASTRUCTURE > APPLICATION SUPPORT > SOFTWARE CONFIGURATION > SYSTEMS INTEGRATION, SAFETY ENGINEERING > BUSINESS SITUATION ANALYSIS > DATA SCIENCE & MODELLING, UX ANALYSIS, MACHINE LEARNING > PROGRAMMING / SOFTWARE DEVELOPMENT

FOUNDATIONAL SKILLS: AUTONOMY > INFLUENCE > COMPLEXITY > KNOWLEDGE > BUSINESS SKILLS

NOTICEFORINTERNALAPPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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U.S. Hybrid Work Model

Effective September 5,2023 our U.S. Hybrid work model will be as follows: 1. Three total days on site per week: Tuesday and Wednesday - plus one additional day of choice based on what works best for organizations and/or teams. 2. Fridays will formally be a remote-working day unless business critical tasks require onsite presence.

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Expected salary range:
$159,200.00 - $250,700.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
25%

Flexible Work Arrangements:
Remote Work

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
n/a

Requisition ID:R252601