Director of Operations (Physician Practices)

Summary

Mercy Medical Center, recognized as one of America's Most Trustworthy Companies (Newsweek) and one of America's Best Midsize Employers (Forbes) in 2024, is hiring a Director of Operations! Come join our family of dedicated professionals! Military veterans are also encouraged to apply!

The Director of Operations will provide leadership, direction and oversight to specific physician practices. They will do so in a manner consistent with the mission and core values of the organization and industry standard business practices.

Mercy Medical Center is recognized for Centers of Excellence in Women's Health & Medicine, Orthopedics, Cancer, Digestive Health & Liver Disease, and more. Mercy includes many physicians named among Baltimore's best doctors.

Responsibilities

The Director of Operations

• will develop budgets, establish and apply established policies and procedures, and insure development and implementation of efficient workflow processes in all areas of responsibility.
• be responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, and overall site(s) and practice enhancement.
• work closely with all the physicians and staff, as well as the Site Medical Director and the Vice President.
• interact closely with others on the senior management team to drive the success of corporate initiatives, practice development and key organizational goals.
• will be able to step in as Practice Manager when needed.

Requirements

• Must possess a bachelors degree in Healthcare Administration or related field.
• 10 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.
• Development and interpretation of complex financial documents including profit & loss statement, balance sheet management, budgets and other related reports.
• Human Resources Management
• Business planning and development.
• Previous physician recruitment experience
• Strong interpersonal skills.
• Excellent written communication skills.
• Ability to be detail-oriented and still remained focus on larger goals/targets.
• Experience with:
  • Microsoft Word, Power Point, and Excel (advanced skills)
  • Microsoft Outlook
  • Epic (if applicable to position)
  • NetLearning
  • Electronic Performance Appraisal System
• Must possess skills in Physician and staff relationship building and employee engagement.
• Excellent computer skills including experience in using excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.